Privacy Policy
Last updated: July 2026
Because our work frequently involves sensitive family and financial matters, we recognise the importance of handling personal information with discretion and care.
We are committed to protecting your privacy and ensuring that your personal information is handled responsibly, transparently and in accordance with UK data protection law.
This Privacy Policy explains what personal information we collect through this website, how we use it, when we may share it and the steps we take to keep it secure.
The website is operated by Concept Mediation Services Limited. Mediation and consultancy services are currently provided personally by Neil Llewellyn Davies through the company.
Who we are
Concept Mediation Services Limited
Company Registration Number: 16319797
Registered Office:
167–169 Great Portland Street,
5th Floor,
London, W1W 5PF
Email: [email protected]
Concept Mediation Services Limited is the data controller for the purposes of UK data protection legislation.
Information we collect
When you contact us through this website, we may collect:
- your name;
- your email address;
- your telephone number (where provided); and
- the information you choose to include within your enquiry.
We also collect limited, anonymised technical information through Google Analytics to help us understand how visitors use our website. This information enables us to improve the website’s content, functionality and overall user experience. It does not identify you personally.
Please do not include confidential information
Our contact form is intended solely for initial enquiries.
Please do not include detailed financial information, confidential documents or other sensitive personal information in your first enquiry. If we are able to assist you, we will explain how further information can be shared securely.
How we use your information
We use your information to respond to your enquiry; communicate with you about mediation or consultancy services; arrange meetings, including MIAMs where appropriate; improve the content, performance and functionality of our website; comply with our legal, regulatory and professional obligations; and manage and administer our business.
We do not sell your personal information or use it for marketing purposes without your consent.
Our legal basis for processing
Depending on the circumstances, we process your personal information because it is necessary to take steps before entering into a contract with you; it is necessary for our legitimate interests in responding to enquiries and operating our business; you have provided consent where required (including for certain website cookies); or we are required to comply with legal or regulatory obligations.
Cookies and website analytics
Our website uses necessary cookies together with optional cookies for Google Analytics and embedded YouTube video content. Non-essential cookies will only be used after you have given your consent through our cookie banner. Further information can be found in our Cookies Policy.
How your information is stored
Information submitted through the website contact form is transmitted securely to us. The website itself does not retain copies of contact form submissions. Information provided during mediation or consultancy services will be stored securely and handled in accordance with our legal, regulatory and professional obligations.
Sharing information
We treat your information confidentially. Information may be shared with professional advisers acting for you or with your authority, where required by law, where necessary to establish or defend legal rights, or with trusted service providers supporting our business who are subject to confidentiality and data protection obligations. We do not sell or rent your personal information.
How long we keep information
We retain personal information only for as long as reasonably necessary for the purposes for which it was collected and to comply with our legal, regulatory and professional obligations.
Your rights
Under UK data protection legislation you have rights including access, correction, erasure (where appropriate), objection, restriction and, where applicable, data portability. You also have the right to complain to the Information Commissioner’s Office.
Security
We take appropriate technical and organisational measures to safeguard personal information. Whilst we take every reasonable step to protect information submitted through this website, no method of internet transmission or electronic storage can ever be guaranteed to be completely secure.
External websites
This website may contain links to third-party websites. Once you leave this website, we are not responsible for their privacy practices or content.
Changes to this policy
We may update this Privacy Policy from time to time. The latest version will always be published on this page. If you have any questions about this Privacy Policy or the way we handle your personal information, please contact us using the details above.